FAQ

Choose the keepsake you would like to personalize, add it to your cart, and upload your pet photo during checkout. Once your order is placed, our team uses that photo to begin creating your personalized keepsake.

We offer a range of personalized pet keepsakes, including printed keepsakes such as phone cases, mugs, and tote bags, as well as handmade keepsakes such as portraits, sculptures, and jewelry. Our collection is designed to help you celebrate your pet in a meaningful and personal way.

You can upload your pet photo during the ordering process. Please choose a clear image where your pet's face and features are easy to see so our artists can create the best possible result.

Some products allow you to add your pet's name to the design. If name personalization is available for that item, it will usually be shown in the product options or order details.

Yes, some keepsakes can include more than one pet in the same design. This depends on the product style and layout, so we recommend checking the product details before ordering.

Yes. If you would like to create more than one keepsake using the same photo, you can place orders for multiple products based on that image.

Yes, you can order products for different pets in one order. Please make sure the correct photo is uploaded for each item so we can match every design accurately.

Yes. A personalized pet keepsake can be a thoughtful and meaningful gift for a pet lover, especially for birthdays, memorials, or special occasions.

The best photo is one where your pet is clear, well lit, and easy to see. Photos that show your pet's face clearly, with good lighting and visible details, usually produce the best result.

Yes, you can upload more than one photo if needed. Multiple photos can be helpful, especially if you want to show different angles or details of your pet.

Our team will review your photo as part of the process. If the image is too unclear to create a strong result, we may contact you and ask for a better photo.

Yes, you can submit photos of multiple pets for the same product if you would like them included in one design. If the product is not suitable for a multi-pet layout, we will contact you to discuss the best option.

In many cases, yes. Older photos can still be meaningful and usable as long as your pet's features are visible enough for our artists to work from.

Yes, in many cases we can still create a meaningful keepsake from the photos you have. We understand how important these memories are, and we will do our best to work with the clearest image available.

After checkout, our team reviews your submitted photo and order details. We then begin turning your pet photo into a personalized design before moving your keepsake into production.

Our artists use your uploaded pet photo as the reference for the design. They carefully study your pet's visible features, expression, and overall character to create a keepsake that feels personal and recognizable.

Your keepsake design is created by our artists, who work from the pet photo you provide. Each piece is handled with care and designed to reflect your pet as closely and meaningfully as possible.

We pay close attention to the details in your pet's photo, including expression, markings, facial features, and overall presence. These details help us create a keepsake that feels true to your pet.

Your keepsake is created from your photo, but the final result may not be an exact copy of the image. Because each piece is personalized and may involve artistic interpretation or handcrafted work, the result is designed to reflect your pet rather than reproduce the photo exactly.

Small differences can happen because each keepsake is individually created from your pet's photo. Factors such as product format, materials, and handcrafted production may all affect the final appearance. These slight variations are a normal part of creating a unique personalized piece.

Production time depends on the type of keepsake you order. Printed keepsakes usually take 5 to 7 days for design and production, while handmade keepsakes usually take 15 to 21 days for design and crafting.

Printed keepsakes, including items such as phone cases, mugs, and tote bags, usually take 5 to 7 days for design and production.

Handmade keepsakes, including portraits, sculptures, and jewelry, usually take 15 to 21 days for design and crafting.

Handmade keepsakes take longer because they involve more detailed design work and hands-on craftsmanship. Each piece is created individually, which naturally requires more time.

Production begins after your order details and pet photo have been received and reviewed. Once everything needed for the design is confirmed, your keepsake moves into the design and production process.

Yes. We ship personalized pet keepsakes to New Zealand, Australia, and the United States.

Shipping time depends on the destination. Delivery to New Zealand and Australia usually takes 6 to 10 days after production is complete. Delivery to the United States usually takes 6 to 12 days after production is complete.

Shipping origin may vary depending on the product type and production process. If you need shipping origin details for a specific product or destination, please contact us before ordering.

Once your order has been shipped, tracking information will be provided so you can follow your delivery status. Please check your shipping confirmation details for the latest tracking updates.

Shipping delays can occasionally happen during transit. If your tracking has not updated for an unusual amount of time, please contact us and we will help you check the status of your order.

If your order has not arrived within the expected delivery window, please contact us with your order details. We will help review the shipment status and assist you with the next steps.

If you need to make a change, please contact us as soon as possible. We may be able to help if design or production has not started yet. Once design or production has begun, changes may no longer be possible.

If you would like to replace your pet photo, please contact us as soon as possible. We may be able to help if design or production has not started yet. Once design or production has begun, changes may no longer be possible.

Please contact us as soon as possible if you need to cancel your order. We may be able to help if design or production has not started yet. Once design or production has begun, cancellations may no longer be possible.

If you notice an incorrect shipping address, contact us immediately. We may be able to update it if the order has not already been dispatched.

Please contact us as soon as possible if your item arrives damaged or incorrect, ideally within 48 hours of delivery and no later than 14 days after delivery. Include your order details and clear photos of the issue so we can review it and help resolve the problem.

Yes. Our personalized pet keepsakes are designed to be meaningful gifts for pet lovers, whether for a birthday, special occasion, memorial, or everyday reminder of a beloved companion.

Not exactly. Handmade keepsakes are created individually, so small variations in finish, detail, or appearance may occur. These differences are part of the handcrafted nature of each piece.

Materials can vary depending on the product type. We try to make material details as clear as possible on each product page. If you would like specific material information for a particular keepsake, please refer to the product page or contact us before ordering.